Frequently Asked Questions

General

What is a home warranty?

A home warranty is a contractual service agreement designed to provide protection against the routine failures of vital appliances and home systems. To view the comprehensive list of items eligible for coverage, kindly refer to our terms and conditions.

Why do I need a home warranty if I already have homeowner’s insurance?

Homeowner's insurance is designed to cover damages to real and personal property resulting from infrequent events like fire and theft. However, it does not provide coverage for the routine failures of vital appliances and home systems.

How can I contact Empowered?

You can contact us by calling our customer service line at 210-201-6250 or emailing us at ron@1stbroker.com.

I’d like to purchase a home warranty for myself, how do I get started?

If you are a current homeowner and would like to purchase a home warranty, click on "Order Now" in the toolbar. From there you can follow our simple process to purchase your home warranty.

Service Related

How do I start a claim/service request?

To initiate a service request, just call us at 210-201-6250 and one of our Customer Service Representatives will be happy to walk you through our simple process. It is important to note that BEFORE any work is done on your home, you must call us at 210-201-6250 and get approval over the phone by one of our Customer Service Representatives.

How do I know if my service request will be eligible for coverage with the contract?

Upon contacting our Customer Service Representatives at 210-2016250 to initiate a service request, we will verify the eligibility of your request based on your Plan. Please note that the confirmation of coverage for your service request can only be determined after the technician diagnoses the issue. For a detailed overview of what is covered and excluded in your plan, kindly refer to your contract.

I know I can choose my own licensed contractor, but what if I can’t find one in my area or don’t know how to choose the right one for my needs?

If you're experiencing difficulty locating a contractor in your vicinity, our Customer Service Representative is ready to assist you. Feel free to reach out by dialing 210-201-6250.

Do I have to pay the contractor for the service fee associated with my issue?

If your service request is authorized by a Customer Service Representative, a trade call fee, specific to your plan, will be applicable. This fee is paid directly to the technician. Additionally, any expenses for repairs or replacements of items beyond the scope of your plan coverage, or exceeding our predetermined coverage limits, will be your responsibility to cover.

Contract Related

What is my contract number?

To locate your contract number, refer to your invoice, reach out to a Customer Service Representative at 210-201-6250, or contact us via email at info@empowered.com. When emailing, ensure to provide the address covered by the contract, as it serves as our primary identifier.

What is covered under the contract?

For home sellers, our Advantage plan offers coverage for a variety of items, including Attic & Exhaust Fans, Central Air Conditioning, Central Heating, Code Violations, Dishwasher, Electrical System, Garage Door Opener, Garbage Disposal, Kitchen Refrigerator, Built-in Microwave, Oven/Range/Cooktop, Plumbing & Drains, Roof Leaks, Sump Pump, Washer & Dryer, and Water Heater.

Homeowners and home buyers have the option to choose between the Advantage and Advantage Plus plans. Both plans provide coverage for the same list of items mentioned above. The only distinction between Advantage and Advantage Plus lies in the maximum annual coverage limits for Central Air Conditioning, Central Heating, and Water Heaters. Additionally, a limited number of areas can opt for our home buyer’s core option, excluding Central Air Conditioning, the Kitchen Refrigerator, and Washer & Dryer from our Advantage service line.

Moreover, homeowners and home buyers can enhance their coverage by adding items such as Additional Refrigerators, Stand-Alone Freezers, Jetted Bathtubs, Ductless Mini-Split Systems, Saltwater Pool & Spas, Pool & Spas (with Shared Equipment), Additional Pools or Spas, Water Softeners, Well Water Pumps, Septic Systems, and Stand-Alone Ice Makers. Additionally, they have the option to include our Conserve option for energy-efficient upgrades and our Non-Owner-Occupied option tailored for rental properties.

It's essential to note that our plans do not encompass all aspects associated with the mentioned equipment. Coverage limitations apply and can be reviewed in the terms & conditions section of our website.

Can I order online?

If you're an existing homeowner interested in acquiring a home warranty, just click the "Order Now" button in the toolbar. Follow our straightforward process to complete the purchase of your home warranty.

When does coverage begin?

For homeowners, the coverage will initiate 30 days after the purchase. As for home buyers, coverage typically starts on the day of closing. If you need the exact start date for your coverage, please contact our customer service at 210-201-6250.

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Connect with us

210-201-6250

ron@1stbrokerage.com

EMPOWERED A PROUD PARTNER OF ACHOSA HOME WARRANTY, LLC

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